Delivery Information
At Artzloft, we take great care in handling and delivering artworks, framed pieces, canvas prints, mirrors, and custom-made products. Our goal is to ensure every item arrives safely and in excellent condition.
Delivery Areas
We currently provide delivery within selected areas of Malaysia. Delivery availability may vary depending on the product size, destination, accessibility, and installation requirements.
If you are unsure whether your location is within our delivery coverage, please contact us before placing an order.
Delivery Charges
Delivery charges are not included in the listed product prices unless otherwise stated.
Delivery fees are calculated based on factors such as:
- Delivery location
- Product size and weight
- Quantity ordered
- Handling requirements
- Accessibility of the delivery site
Our team will confirm the applicable delivery charges before processing your order.
Delivery Method
Many of our products, including framed artworks, mirrors, and large wall décor pieces, require careful handling during transportation.
To minimize the risk of damage, selected orders may be delivered directly by our team whenever possible. Delivery arrangements may vary depending on the product type and destination.
Delivery Time
Delivery lead times vary depending on product availability, customization requirements, and delivery location.
Estimated delivery times:
- Ready-made products: Typically 3–10 working days
- Custom framing and made-to-order products: Delivery timelines will be advised based on production requirements
While we strive to meet all estimated delivery schedules, delays may occasionally occur due to unforeseen circumstances, public holidays, weather conditions, or factors beyond our control.
Installation Services
Professional installation services are available for selected artworks, framed pieces, mirrors, and wall décor products.
Installation services are optional and charged separately.
Installation charges may vary depending on:
- Installation location
- Number of items to be installed
- Artwork size and weight
- Wall material and mounting requirements
- Site accessibility and installation complexity
Our team will provide a separate quotation for installation services before any work is scheduled.
Delivery Inspection
Customers are encouraged to inspect their order upon delivery.
If there are any concerns regarding the condition of the item, please notify us within 48 hours of receiving the order and provide photographs where applicable.
Special Handling Requirements
Large artworks, oversized frames, mirrors, and fragile items may require special transportation arrangements.
Our team may contact you before delivery to confirm access requirements, delivery details, or installation arrangements.
Important Notice
Product prices displayed on our website do not include delivery or installation charges unless otherwise stated.
Delivery and installation services will be quoted separately based on the requirements of each order.
Due to the fragile nature of artworks, framed pieces, and mirrors, Artzloft reserves the right to decline delivery requests to locations where safe transportation cannot be reasonably assured.
For delivery or installation enquiries, please contact our team before placing your order. We will be happy to assist in finding the most suitable solution for your project.
Important Notice
Due to the fragile nature of artworks, framed pieces, and mirrors, Artzloft reserves the right to decline delivery requests to locations where safe transportation cannot be reasonably assured.
For any delivery-related enquiries, please contact our team before placing your order. We will be happy to assist in finding the most suitable delivery solution.
Please Note: Delivery and installation are separate services. Where installation is required, additional charges will apply and will be quoted separately based on project requirements.
